Privacy Policy RTF88 – Personal Data Protection for Malaysia Members

Introduction

RTF88 ("we", "us", "the Company") values the privacy of every member who uses our platform. This Privacy Policy clearly and comprehensively explains how RTF88 collects, uses, stores, protects, and discloses your personal information when you register for and use RTF88's services at rtf88.click.

We understand that trust is the foundation of the relationship between RTF88 and our members. Malaysian players who register with RTF88 entrust us with their personal information — and we take that responsibility seriously. This Privacy Policy is written in plain, straightforward language rather than confusing legal jargon, because we believe every member deserves to know exactly what happens with their data.

This Privacy Policy forms part of the overall agreement between you and RTF88, together with Terms & Conditions and Responsible Gaming Policy us. In the event of any conflict between this Privacy Policy and any other document, this Privacy Policy shall prevail on all matters relating to personal data.

Data We Collect

RTF88 follows a data minimisation principle — we only collect information that is strictly necessary to deliver our services safely and effectively. Below are the categories of data we collect:

Data You Provide Directly

• Registration Information: Full name, Malaysian phone number, email address (if provided), and encrypted password.
• Identity Verification Information: Malaysian identity card number (MyKad) where required for age verification or withdrawals exceeding RM 10,000.
• Financial Information: Details of your Malaysian bank account or e-wallet (Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, FPX) used for deposits and withdrawals. We do not store full credit or debit card numbers — only the last few digits required for verification.
• Communications with Us: Records of all live chat conversations, emails, and any other communications between you and the RTF88 support team.

Automatically Collected Data

• Technical Data: Your IP address, web browser type and version, device operating system, screen resolution, and device identifier.
• Platform Activity Data: Login records, game history (bets, outcomes, amounts), deposit and withdrawal history, and session duration.
• Location Data: Approximate location based on IP address for security and compliance purposes — we do not access your device's GPS or precise location without your consent.
• Cookie Data: Information collected through cookies and similar tracking technologies — described in further detail in Section 6.

How We Use Your Data

RTF88 uses your personal data only for the purposes stated below. We do not use your data for anything unrelated to providing our services to you:

Service Operations

• Account Management: Creating, verifying, and managing your RTF88 account, including a secure login process.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX, as well as withdrawals to your Malaysian bank account or e-wallet.
• Game Delivery: Handling Sports Betting, Live Dealer Blackjack, Roulette, Lottery, Badminton, Virtual Sports and all other game categories fairly and transparently.
• Customer Support: Answering enquiries, resolving complaints, and processing account-related requests via live chat and email.

Security & Compliance

• Identity Verification: Verifying your age and identity to ensure that only individuals aged 18 and above can use the RTF88 platform.
• Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and platform abuse such as the creation of multiple accounts.
• Legal Compliance: Fulfilling obligations under the Personal Data Protection Act 2010 and other regulations applicable to RTF88's operations.

Service Improvement

• Platform Analytics: Analysing usage patterns in aggregate (not individually) to improve platform performance, user interface, and overall experience.
• Responsible Gaming: Monitoring betting activity patterns to identify early signs of problem gambling and offering appropriate support to members who may need it.
• Service Communications: Sending important notifications about your account, policy updates, transaction confirmations, and security information. These are not marketing emails — they are communications necessary for the security of your account.

Data Sharing with Third Parties

RTF88 does not sell, rent, or disclose members' personal data to third parties for commercial purposes. However, within the context of operating our platform, there are limited situations where data may be shared with trusted parties:

Trusted Service Providers

RTF88 works with a number of third-party service providers that help us operate the platform. All providers are bound by strict data confidentiality agreements and are only permitted to use your data for purposes directed by RTF88:

• Payment Processors: Payment infrastructure providers that process transactions via DuitNow, FPX, and other Malaysian e-wallets. They receive only the minimum data necessary to process each transaction.
• Cloud Infrastructure: Server and data storage providers that host the RTF88 platform to international security standards.
• Game Providers: Live Dealer game studios and casino game providers that stream content to the RTF88 platform. They do not receive your full personal information — only the session identifiers needed to deliver the game.
• Analytics Services: Analytics tools that help us understand platform usage patterns in aggregate for improvement purposes. Any shared data is anonymised and cannot be traced back to any individual.

Legally Mandated Disclosure

RTF88 may be required to disclose your personal data to Malaysian government authorities or law enforcement agencies in the following situations:

• When required by a valid court order or warrant issued by Malaysian authorities.
• To assist with investigations into fraud, money laundering, or other criminal activity involving RTF88 accounts.
• To protect the safety of other members or the public in situations involving a serious threat.

Data Security

RTF88 implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, damage, or accidental disclosure.

Technical Measures

• 256-bit SSL Encryption: All communications between your browser and RTF88's servers are encrypted using Transport Layer Security (TLS) with a 256-bit key length — the highest security standard used by Malaysian financial institutions.
• Data-at-Rest Encryption: Sensitive data stored in RTF88's databases — including passwords and financial details — is encrypted using strong encryption algorithms. Passwords are stored as one-way hashes and cannot be decrypted by anyone, including RTF88 staff.
• Two-Factor Authentication (2FA): Two-factor authentication is available for all RTF88 accounts and is encouraged for all members as an added layer of protection.
• 24/7 Security Monitoring: RTF88's automated monitoring systems and security team watch over the platform around the clock to detect and respond to any suspicious activity or security threats.
• Network Segregation: RTF88's databases and critical systems are isolated from public networks using a layered security architecture.

Organisational Measures

• Role-Based Access: RTF88 staff are granted access only to the data necessary for their specific role — the principle of "least privilege". No staff member has unrestricted access to all member data.
• Privacy Training: All RTF88 staff who interact with member data undergo regular privacy and data security training.
• Security Audits: RTF88 conducts regular security audits and tests to identify and address any vulnerabilities in our systems.

Cookies & Tracking Technologies

RTF88 uses cookies and similar technologies to keep our platform running smoothly and to deliver a better experience for you. Here is a full explanation of what cookies are and how RTF88 uses them:

What Are Cookies?

Cookies are small text files stored in your web browser when you visit a website. They allow the website to remember information about your visit — such as your language preference or login status — so you don't have to re-enter that information each time.

Types of Cookies We Use

• Essential Cookies (Required): These cookies are essential for the RTF88 platform to function and cannot be disabled. They include login session cookies, CSRF security tokens and language preference cookies. Without them, you will not be able to use the RTF88 platform properly.
• Performance Cookies (Analytics): These cookies help us understand how members use the RTF88 platform — which pages are visited most often, how long members spend on a given page, and where members encounter difficulties. All analytics data is anonymised and used solely to improve the platform.
• Functional Cookies: These cookies remember your preferences within the RTF88 platform — such as your preferred bet amount, favourite table view, and display settings. They improve your experience but are not required for core functionality.

Managing Your Cookie Preferences

You can manage or delete cookies through your web browser settings at any time. Please note that disabling essential cookies will affect your ability to use the RTF88 platform normally — particularly login and security functions. For guidance on managing cookies in your browser (Chrome, Safari, Firefox, Samsung Internet), refer to the relevant browser's help section.

Your Rights as an RTF88 Member

Under Malaysia's Personal Data Protection Act 2010 and data protection best practices, you have the following rights regarding your personal data held by RTF88:

Data Retention & Deletion

RTF88 does not retain your personal data for longer than is necessary for the purposes set out in this Privacy Policy. Our retention periods are based on operational requirements and legal obligations.

Standard Retention Period

• Active Account Data: Your personal data is retained for as long as your RTF88 account remains active and in regular use. Accounts that have been inactive for 24 consecutive months will be automatically archived.
• Financial Records: All financial transaction records (deposits and withdrawals in RM) are retained for a minimum of 7 years following the date of the transaction, in line with Malaysian financial regulatory requirements.
• Identity Verification Records: Identity verification documents (IC copies) are retained for 5 years after account closure for audit purposes and compliance with anti-money laundering laws.
• Communication Logs: Customer support conversation records are retained for 2 years for quality audit and dispute resolution purposes.
• Technical Data: Access logs and technical data are retained for 12 months before being automatically deleted.

Deletion Upon Account Closure

When you close your RTF88 account, we will initiate the deletion of data that is no longer required for legal obligations within 30 days. Data that must be retained for legal purposes (such as financial records) will be archived with restricted access until the mandatory retention period expires, after which it will be permanently deleted.

Contact Us about Privacy

RTF88 takes all privacy-related enquiries, complaints, and requests seriously. If you have any questions about how we handle your personal data, or if you wish to submit a request under your rights, please contact us through the following channels:

How to Submit a Privacy Complaint

If you are dissatisfied with how RTF88 handles your personal data or our response to your privacy rights request, you may submit a formal complaint by emailing support@rtf88.click with the subject line "Formal Privacy Complaint". We will provide a full response within 30 days and will take every complaint seriously.

You also have the right to lodge a complaint regarding personal data protection with the relevant authority in Malaysia if you are not satisfied with the resolution provided by RTF88.